Returns & Refunds

How can I return an item purchased from chemocart ?

You can conveniently place your return request if you've received an item in a 'Damaged', 'Defective' or 'Not as Described' state. To return a product, you can email us at info@chemocart.com or call at our helpline number - +91-1132316616

  • Order ID
  • Reason for returning the item.
  • Images clearly showing a damage / missing product in the order.
  • On receiving your request,Chemocart’s Customer Support will confirm the return request and will inform you about the pickup process. It is advised that the return packets should be adequately packaged. The final decision of the request will lie with Chemocart and cannot be contested.

When and on what terms you can return the shipment ?

At Chemocart, we are committed to make your purchase experience as seamless and delightful as possible. Chemocart allows return of products for 5 days after delivery in all the following cases:

  • Product is defective, used, altered or seal of package is broken
  • Physical damage to the box or to the product
  • The packet was empty / some item or accessory was missing
  • Significantly different from the specifications given by the vendor.

Please ensure that the product is in unused and in original condition with no seal is broken , you can test the chemical with the sample provided to you with the order . If you aren't satisfied with the quality please contact Chemocart team .